APPLYING SYSTEMS THINKING TO PROBLEM SOLVING   15

PROBLEM ANALYSIS USING SYSTEMS THINKING TECHNIQUES   18

DAY 1 – KEY PRINCIPLES   18

What is a System   18

Introduction to Systems Thinking  20

Discussion of Worldview and Perspectives  22

Stakeholder analysis  23

Explanation of Difficulty & Messes  24

Systematic & Systemic  25

The 2x2 Matrix and Venn Diagrams  28

DAY 2 – DIAGRAMMING PRACTICE   31

The Power of Diagrams  31

Introduction to Diagramming  32

Example of a Spray Diagram   34

Rich Picture  36

Systems Diagrams  37

Deciding upon a system of interest 39

Hard & Soft Complexity  39

Challenging the Objectives set 41

Introduction to a Methodology  41

DAY 3 – ANALYSIS METHO DOLOGY   43

Causal Diagrams  43

Drawing Sign Graphs  45

Interpreting Sign Graphs  46

The Concept of Feedback  48

Criteria and Indicators  53

Key Performance Indicators  55

DAY 4 – PROBLEM RESOLUTION   56

Overview of Modelling  56

Evaluating Potential Actions  62

Multiple Criteria Analysis  64

5 Ws & 1 H   66

SWOT  68

STEP   69

Reality Checks for Practicality  70

DAY 5 – CASE STUDIES   72

Group Worked Problems  72

Presentations  73

Evaluation and discussion   74

APPENDIX 1       EXECUTIVE SUMMARY OF “SYSTEMS THINKING”  77

APPENDIX 2       HOW TO DRAW KEY DIAGRAM TYPES   81

APPENDIX 3       CONSULTANTS CHECKLIST   98

APPENDIX 4       A PROFESSIONAL REPORT LAYOUT   100

APPENDIX 5       WAYS OF THINKING   102

APPENDIX 6       KOLB LEARNING CYCLE TUTORIAL   104