The complete manual is available by request.
CONTENTS
ACKNOWLEDGEMENTS 4
SEMINAR INTRODUCTION 5
INTRODUCING SYSTEMS THINKING 9
QUOTES FROM UK NHS STAFF EXPOSED TO SYSTEMS THINKING 14
APPLYING SYSTEMS THINKING TO PROBLEM SOLVING 15
PROBLEM ANALYSIS USING SYSTEMS THINKING TECHNIQUES 18
DAY 1 – KEY PRINCIPLES 18
What is a System 18
Introduction to Systems Thinking 20
Discussion of Worldview and Perspectives 22
Stakeholder analysis 23
Explanation of Difficulty & Messes 24
Systematic & Systemic 25
The 2x2 Matrix and Venn Diagrams 28
DAY 2 – DIAGRAMMING PRACTICE 31
The Power of Diagrams 31
Introduction to Diagramming 32
Example of a Spray Diagram 34
Rich Picture 36
Systems Diagrams 37
Deciding upon a system of interest 39
Hard & Soft Complexity 39
Challenging the Objectives set 41
Introduction to a Methodology 41
DAY 3 – ANALYSIS METHO DOLOGY 43
Causal Diagrams 43
Drawing Sign Graphs 45
Interpreting Sign Graphs 46
The Concept of Feedback 48
Criteria and Indicators 53
Key Performance Indicators 55
DAY 4 – PROBLEM RESOLUTION 56
Overview of Modelling 56
Evaluating Potential Actions 62
Multiple Criteria Analysis 64
5 Ws & 1 H 66
SWOT 68
STEP 69
Reality Checks for Practicality 70
DAY 5 – CASE STUDIES 72
Group Worked Problems 72
Presentations 73
Evaluation and discussion 74
APPENDIX 1 EXECUTIVE SUMMARY OF “SYSTEMS THINKING” 77
APPENDIX 2 HOW TO DRAW KEY DIAGRAM TYPES 81
APPENDIX 3 CONSULTANTS CHECKLIST 98
APPENDIX 4 A PROFESSIONAL REPORT LAYOUT 100
APPENDIX 5 WAYS OF THINKING 102
APPENDIX 6 KOLB LEARNING CYCLE TUTORIAL 104
REFERENCES 107
ACRONYMS & ABBREVIATIONS 108
INDEX 110