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Analytical Management Techniques

The 5 day format described below is as presented in the Middle East on 5 hour days.  The course contains 14 Group Exercises and can be reduced to 3 normal UK training days.  The removal of exercises is not recommended, but if done does make 2 days a possibility.

Our businesses operate though a number of complex, interconnected systems. These need to be understood and managed. This course explains the principles of systems theory and how problems can be understood and analysed.
This programme concentrates on developing an open-minded approach of problem analysis by the investigator, using several techniques and methodologies. The course makes the consultant or problem analyst aware of:
• The fundamental behaviour of systems
• Pre-conceptions of themselves and others
• Aids to a better understanding of problems
• Analytical methods to help develop the optimum solution to issues
• The typical ways people behave in groups
• How to improve personal skills and objectivity

WHO SHOULD ATTEND?
This programme will help anyone who wishes to investigate an issue with an open mind.
• Senior personnel of both numerate and non-numerate disciplines
• Professionals required to investigate problems in their business environment
• Any professional seeking to determine the most relevant solution
• Those specifying complex solutions with many human interfaces
• Personnel seeking to enhance their skills
• Strategists
Full benefit will be achieved if you take away and begin to use in your own work some of the techniques and methods which the course explores. As a minimum they provide checklists which ensure that all relevant aspects have been considered in the topic that is being reviewed.

PROGRAMME OBJECTIVES
In this programme you will learn to:-
• Explore new perspectives on problems in your place of work
• Be aware of your own and others perspectives
• Understand the differences between several investigative methods
• Choose the tools & techniques that are the most effective in the situation
• Show links to other management concepts
• Develop ability to think systemically
• Develop a systemic understanding of topics
• Understand systems complexity
• Encourage organisational learning to develop process improvement

TRAINING METHODOLOGY
Participants will learn problem investigative methodologies and compare them through individual practice and by participation in groups during the sessions. The exercises will allow a “hands on” approach to learning. Exercises will be set, wherever possible, on topics where participants can be expected to have a general understanding of the issues involved.

PROGRAMME SUMMARY
This programme covers the essential skills needed to explore a problem issue as a lead investigator. Tools, methods and methodologies will be introduced and some practice undertaken individually and in groups as appropriate. Examples will be drawn from organisational, information and social systems. The programme will concentrate on the knowledge required to investigate issues in a rigorous and impartial manner. There will be some exploring of the academic basis of complexity in system behaviour. All participants will return to their companies able to progress their understanding of analysis methods.

PROGRAMME OUTLINE
DAY 1 – Systems Principles
• Discussion of Worldviews and Perspectives
• What is a system?
• Introduction to systems thinking
• Background of some original system thinkers
• Review of systems research, hubs, six degrees of separation, the 80/20 rule
• Introduction to Diagramming

DAY 2 – Understanding Issues
• Causal Diagrams
• Stakeholder analysis
• The Sources of Conflicts
• Management Styles in the Mitigation of Conflict
• TASCOI = Transformation, Actors, Suppliers, Customers, Owners, Interveners
• CATWOE = Customer, Actors, Transformation, Worldview, Owner and Environment
• Failure Modes & Effects Analysis

DAY 3 – Analysing Complex Problems
• Scientific & Reductionist Methods
• Software Development Lifecycle
• Hard Systems Methodology
• Soft Systems Methodology
• Comparing the Hard & Soft Systems Methods
• The Viable Systems Method (VSM)

DAY 4 – Focus on Strategy Development
• Force Field Analysis
• Multiple Criteria Analysis
• Adaptive Systems
• Autonomy
• Quality Function Deployment (QFD)

DAY 5 – The Proficient Investigator and Implementer
• The Basic Practitioner Skills, Being, Engaging, Contextualising and Managing
• Managing Systemically
• The Reflective Practitioner
• Ethics
• Sustainability and the market
• Understanding & using metaphors
• The traditional investigator vs. one with a perspective on Complexity